Return and Exchange Policy

Products must be returned within 14 days of receipt in order to qualify for a refund or exchange. The returns and exchanges must be registered via our Returnista Portal. Here you can buy your return label and track your return at all times. Orders not sent through our return portal can unfortunately not be accepted.

In order to qualify for a refund or exchange, the following rules apply:

• Products must be unworn and accompanied by the original tags.
• Products must be returned in their original and undamaged shoebox.
• Returns must be provided with the completed Return Form.
• Shipping fees are non-refundable.

If the returned products do not meet these requirements, they will not be accepted and will be sent back to you.

Returns and exchanges are processed within 10 days of receipt. Please, note that it may take up to 5 days for the booking to appear on your account.

If you have any questions regarding your return or exchange, please contact us directly at customerservice@masongarments.com.

For questions about your return label, please contact our partner Returnista via support@returnista.nl.